Answers to your questions
Frequently Asked Questions
Do you offer personalized or custom heart carvings?
Yes, we offer custom designs. Please contact us for more details on how to create your own personalized heart.
Are your toys safe for children?
All our toys are made with non-toxic materials and comply with safety regulations.
What is your return policy?
We accept returns within [number] days of purchase. Items must be unused and in their original packaging.
How do I start a return or exchange?
To initiate a return or exchange, please visit our Returns Center or contact our customer service team.
Can I exchange a product for a different size or style?
Yes, exchanges are possible for different sizes or styles as long as the product is available.
Do you offer international shipping?
Yes, we ship internationally. Shipping rates and delivery times vary depending on the destination.
Can I cancel or modify my order after placing it?
You may cancel or modify your order within [number] hours of placing it. After that, we cannot guarantee changes.
How can I contact customer service?
You can reach our customer service team by email at [email address] or by phone at [phone number].
Do you have a warranty on your products?
Some of our products come with a [number]-day warranty. Please check individual product listings for details.